Product Update: Track Multi-shipments in the Same Order

Sometimes packages are shipped as multiple shipments within the same order. It might sound a little mess if we track with different tracking numbers. So how do we work this out?

Here’s a quick how-to guide telling you how to track multiple shipments in the same order.

Go to the tracking page, and you’ll see the Sake theme.

Product Update: Track Multi-shipments in the Same Order

Click "Customize" and scroll down the page a bit until you see "Lookup options". Tick “By order number” checkbox, then the feature is enabled.

Product Update: Track Multi-shipments in the Same Order

Nailed it! Now go to the tracking page and try to track a multi-shipment order. Enter both order number and your email, click "Track".

Product Update: Track Multi-shipments in the Same Order
Product Update: Track Multi-shipments in the Same Order

Now it’s time to see how magic happens. You are able to see the detailed delivery status. Enjoy your tracking!